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FAQs

Category

SHIPPING

HOW CAN I TRACK MY ORDER?

HOW LONG DOES IT TAKE TO PROCESS ORDERS?

HOW LONG IS SHIPPING TIME?

WHERE WILL MY ORDER BE SHIPPED FROM?

DO YOU SHIP INTERNATIONALLY?

I DIDN'T RECEIVE A CONFIRMATION EMAIL AFTER I PLACED MY ORDER?

TRACKING SAYS MY PACKAGE WAS DELIVERED BUT I HAVEN'T RECEIVED IT

PACKAGE WAS RETURNED TO SENDER

WILL I BE CHARGED CUSTOMS/TAXES?

PAYMENTS

WHAT FORMS OF PAYMENT DOES MERMAID STRAW ACCEPT?

IS MY PAYMENT INFORMATION SECURE?

RETURNS

CAN I RETURN MY ITEM?

CARE/CLEANING

DISHWASHER SAFE?

HOW DO I CLEAN A REUSABLE STRAW?

GIVING BACK

DO YOU REALLY DONATE TO NON-PROFITS?

WHAT IS A BEACH CLEANUP?

WHEN/WHERE ARE MERMAID STRAW CLEANUPS?

GIVEAWAYS

HOW DO I ENTER YOUR MONTHLY GIVEAWAY?

CAN ANYONE ENTER?

WHOLESALE

DO YOU OFFER WHOLESALE PRICING?

WHAT'S INCLUDED?

CAN YOU SEND WHOLESALE ORDERS INTERNATIONALLY?

WHICH PRODUCTS DO YOU WHOLESALE?

I WANT MY LOCAL COFFEE SHOP/JUICE BAR TO CARRY MERMAID STRAWS!

MERMAID STRAW AMBASSADOR

HOW DO I BECOME AN AMBASSADOR?

WHAT IS AN AMBASSADOR?

WHAT ARE THE PERKS OF BEING AN AMBASSADOR?

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