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FAQs

Category

SHIPPING

HOW CAN I TRACK MY ORDER?

HOW LONG DOES IT TAKE TO PROCESS ORDERS?

HOW LONG IS SHIPPING TIME?

WHERE WILL MY ORDER BE SHIPPED FROM?

DO YOU SHIP INTERNATIONALLY?

I DIDN'T RECEIVE A CONFIRMATION EMAIL AFTER I PLACED MY ORDER?

TRACKING SAYS MY PACKAGE WAS DELIVERED BUT I HAVEN'T RECEIVED IT

WILL I BE CHARGED CUSTOMS/TAXES?

PAYMENTS

WHAT FORMS OF PAYMENT DOES MERMAID STRAW ACCEPT?

IS MY PAYMENT INFORMATION SECURE?

RETURNS

CAN I RETURN MY ITEM?

GIVING BACK

DO YOU REALLY DONATE TO NON-PROFITS?

WHAT IS A BEACH CLEAN?

GIVEAWAYS

HOW DO I ENTER YOUR MONTHLY GIVEAWAY?

CAN ANYONE ENTER?

WHOLESALE

DO YOU OFFER WHOLESALE PRICING?

WHAT'S INCLUDED?

CAN YOU SEND WHOLESALE ORDERS INTERNATIONALLY?

WHICH PRODUCTS DO YOU WHOLESALE?

MERMAID STRAW AMBASSADOR

HOW DO I BECOME AN AMBASSADOR?

WHAT IS AN AMBASSADOR?

WHAT ARE THE PERKS OF BEING AN AMBASSADOR?

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