Orders are typically processed within 3 business days and shipped via USPS First Class Mail or Priority Mail, UPS or DHL. Shipping times depend on location and mail service.
*During periods of high demand or severe weather, please allow up to 5 business days for your order to be processed. Once your order is processed, allow up to 15 business days for your order to be delivered.
We do not guarantee delivery or shipment dates. All dates are estimated. Shipments are dependent on available inventory. No refunds will be granted if shipment is delayed. Mermaid Straw, LLC does not take responsibility for any shipment delays by our carriers. Shipping costs are non-refundable.
Orders are shipped to the delivery address as entered by the customer when order is placed. Customers are responsible for providing Mermaid Straw, LLC with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for reshipment postage. Customer will be contacted when order is returned and emailed a reshipment invoice. If customer does not pay for reshipment fee within 30 days of return, the original payment method will be refunded, minus shipping fees.
Mermaid Straw, LLC, cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
Mermaid Straw, LLC is not responsible for lost packages, however, we want to you receive the products you paid for. If you believe your package has been lost or has been marked delivered without receiving it, please call the postal carrier with your tracking number for more information. Please do not rely solely on submitting an online claim, as this usually takes much longer. Email us AFTER speaking to the postal carrier with what they've said. Only after you've spoken to your carrier can we assist your lost order.
Please note: Shipping carriers typically request 21 days to find lost packages after the last update on the tracking was made. We ask our customers to wait 15 days after filing a claim to see if the package can be found by the shipper before a reorder is issued. A reorder will not issued if order is marked delivered by the postal carrier.
Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.
Please email us at firstname.lastname@example.org with any cancellation requests within 24 hours of purchase. Email confirmation is required by us for cancellation. If order has been processed or shipped, cancellation will not be granted and purchase will not be refunded.
No returns or exchanges.
Due to the nature of our product and our commitment to be as packaging free as possible, we only replace items if they are defective or damaged, but we do not accept any returns or exchanges. Please send us an email within 5 days after you receive your package with photos of the product showing any defects. We will determine from the photographs if the product will be replaced.
IMPORTANT - PLEASE DO NOT SEND YOUR PURCHASE BACK WITHOUT COMMUNICATION WITH OUR SUPPORT TEAM.
If you have any questions, contact us at email@example.com.