We typically process orders within 3-5 business days after ordering. During periods of high demand, please allow up to 7 business days for processing. 

Shipping time depends on the shipping method selected at the time of checkout.

For Domestic orders shipped via USPS, packages typically take 5-7 business days after processing. For Domestic orders shipped via UPS, packages typically take 3-5 business days after processing. However, the carrier ultimately determines how long shipping takes as there are measures beyond our control that they may encounter (natural disasters, holidays, weather, etc). There will be no refunds due to delayed shipments. 

Please allow 3-6 weeks for all international shipments, regardless of the carrier chosen. International shipments are also dependent on the weight of your package and the destination country. We are not responsible or in control of any carrier delays, import delays, or delays in your country. Refunds will not be issued due to delayed shipments.

We have a limited 14-day return policy, which means you have 14 days after receiving your item to request a return, on select items only. We do not accept returns on Clearance, Custom, Mystery, or OOPS items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must email support@mermaidstraw.com to request the return. You must email your order number, must be within 14 days of order delivery date, and must be unused/unworn with original packaging.